Telio Achieves SOC 2 Type II Compliance: Secure 24/7 AI Agents
We’re excited to announce a major milestone in our commitment to data security and trust: Telio is now officially SOC 2 Type II certified, the gold standard for security compliance in the tech industry.
What is SOC 2 Type II?
SOC 2 is an auditing framework developed by the American Institute of Certified Public Accountants that evaluates how well a service provider protects customer data.
A Type I report only checks whether security controls were correctly designed at a single point in time. A Type II report, on the other hand, is much more rigorous, requiring an independent auditor to monitor our systems for several months to demonstrate that our security controls are actually working in practice.
Telio has independently verified that it meets strict requirements across five Trust Service Criteria:
- Security: Our systems and infrastructure are protected against unauthorized access, both physical and logical.
- Availability: Our services operate reliably and are available 24/7 as promised to our customers.
- Processing Integrity: System processing is complete, valid, accurate, timely, and authorized.
- Confidentiality: Sensitive information is protected as committed or agreed upon.
- Privacy: Personal information is collected, used, retained, disclosed, and disposed of in accordance with our privacy policies and applicable regulations.
Why This Matters for Our Customers
As an AI-powered platform that handles thousands of customer interactions through voice calls, text messages, and emails, we understand the critical importance of data security and privacy. Our customers trust us with sensitive business information and customer data every single day, and this certification validates that trust.
For businesses considering Telio for their customer support needs, SOC 2 Type II provides additional confidence that we take data protection seriously. Customers can request our SOC 2 report directly as part of due diligence or procurement reviews.
What This Means Moving Forward
Security isn't a "one-and-done" checkbox for us, it’s part of our DNA. Being HIPAA-compliant and now also achieving SOC 2 Type II is just one milestone in our long-term roadmap to provide the most secure and human-like AI agents.
We will continue to maintain and enhance our security practices, undergo regular audits, and stay ahead of emerging threats and industry standards. Learn more about our security at gettelio.com/security and compliance at trust.gettelio.com.
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Visit gettelio.com to learn more about how Telio can transform your customer service while keeping your data safe and secure.